Frequently Asked Questions
Everything you need to know about shopping with MCoBeauty.
Are MCoBeauty products cruelty-free?
Yes, MCoBeauty is a PETA-certified cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we hire third parties to do so on our behalf.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery within 1-2 business days.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a faulty or damaged item, please contact our support team immediately.
Do you offer vegan-friendly options?
While many of our products are vegan, some may contain ingredients like beeswax or lanolin. Please check the 'Ingredients' tab on individual product pages for specific vegan certifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services such as Afterpay and Klarna.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.